Frequently Asked QuestionsHow long does it take for a package to arrive in the Philippines?
What Is A Balikbayan Box?
Can I pay with a credit card?
What is the box size?
Where Can I Buy A Balikbayan box?
Is there a weight limit for each box?
Is my package covered by insurance?
What's with the pick-up fee?
Why do I have to fill out a Bill Of Lading form?
I want to drop off my balikbayan box. Where is your drop-off location?
Are there any restrictions on what I can send?
Do you have promos and discount offers?
Q.How long does it take for a package to arrive in the Philippines?
A.It takes about 8 weeks to arrive in Manila and up to 12 weeks in the provinces. Delays can be avoided by following all the rules. Most delays take place during Customs inspections. By the way, our network offers a tracking system so you can get an update on the delivery of your packages.
Q.What Is A Balikbayan Box?
A.To learn, please click here!
Q.Can I pay with a credit card?
A.Yes you can. If you want to pay with a credit card, you have to order online. We only take cash during pick-ups.
Q.What is the box size?
A.Our standard box size dimensions are 28X18X18 inches. Our "Small" Box size dimensions are 24x18x18 inches.
Q.Where Can I Buy A Balikbayan Box?
A.From you agent. Or Go here for a list of places where you can purchase boxes online or in stores. Click here!
Q.Is there a weight limit for each box?
A.Not really. But the actual box has specified "burst weight limit". This means that a box can only hold so much weight before it bust open. You can find this info at the bottom of the box. You should not go over the recommended weight to ensure that your box does not burst open during transit.
Q.What happened if my package gets lost or damaged? Is my package covered by insurance?
A.All packages sent thru us are insured up to $200 per box. Additional insurance is available for $5 dollars for every $100 dollar value over the $200 that is inclusive in your payment. You can specify additional insurance coverage for your package on the bill of lading form.
Q.What's with the pick-up fee?
A.It cost about $5-$10 or more dollars worth of gas to pick-up boxes depending on the locations. The fee is to cover the gas cost only. This fee is a one time "per trip" charge not per box. Whether you have 1 box or multiple boxes the pick-up fee will cover the trip. We want to offer this so that you have an option if you don't feel like droppping off your box at our drop off sites. We use a 2004 Ford E-150 Van with V8 engine to accumodate multiple box orders. This Van can haul between 20-25 boxes per trip. The gas mileage for this vehicle is about 14-16 miles per gallon. We use regular unleaded gasoline. Want to know how much gas it will cost to pick-up your box? Calculate your gas cost here: Gas Cost Calculator. For Wisconsin, use Downtown Milwaukee as your starting point. In Illnois, use downtown Chicago.
Q.Why do I have to fill out a Bill Of Lading form? I didn't have to fill one out when I sent my package thru a different shipping company.
A.This is part of the rules for shipping internationally. Companies who skip this process is violating the rules of U.S. Homeland Security and Philippine Customs therefore risking the delay or confiscation of your package. We follow all the rules so that your package arrives at its destination promptly without further hassles and delays. You can fill-out and print The Bill Of Lading form here. You can also call or email us to request the form mailed to you via U.S. Postal Service.
Q.I want to drop off my balikbayan box. Where is your drop-off location?
A.You can drop off your boxes at our drop off sites. Please call (877) 533-2228 for locations.
Q.Are there any restrictions on what I can send?
A.Yes! The following are not allowed:
Q.Do you have promos and discount offers?
A.We will have promos and discounts from time to time. Please signup for our email newsletters or like us on Facebook and we will update you on this.
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